Pete’s Ultimate Movers, LLC is a family owned business, a 360-degree professional moving service and we take care of the entire moving process from the beginning to the end. We are committed and dedicated to provide the ultimate moving services in Tampa. We are a trusted moving company in Tampa that understands moving needs and wants to ease the transition to moving to a new place simple, effective and without any hassles.

We have built a solid business in a short period of time, consisting of trustworthy people and workers. We are composed of a closed knit group of people that are extensively trained and highly cooperative.

Job Brief

We are looking for a skilled Manager in creating consistent systems and managing people to exceed client expectations. Pete’s Ultimate Movers, LLC is a high demand business, needs leadership that is motivated to help us scale to meet demand while maintaining the Pete’s Ultimate Movers brand standards. Great opportunity for someone looking to grow in the moving industry.

Core Responsibilities

This role will perform the following functions on a regular basis:

• Operations- Organize the schedules of moving crews and equipment. Manage the amount of resources available to ensure a balance of redundancy and utilization. Responsibilities include workplace safety, injury prevention and overall field performance. Providing a high-quality, efficient, and effective moving service.
• Sales & Customer Service- Manages the client services team and ensures that the quantity and quality of jobs are in line with the company's mission, values, and objectives. Increase brand awareness. Manage the workflow, schedule and outcomes of the client services team including client satisfaction. Negotiating pricing with third parties to ensure profitability and competitiveness.
• Organizational Development- Create new processes and systems, find new opportunities to better serve our customers and team, support company-wide goals and plans, function as a contributing member of the management team and support person for the CEO, present quarterly on departmental progress and KPIs.
• Management & HR- Hires, coaches, reviews, supervises or terminates assigned employees, or makes suggestions and recommendations that are given particular weight regarding the employment status of assigned employees. Responsible for employee engagement, staff goal alignment with organizational goals, on boarding & training, and retention. Train all employees on all processes, procedures, customer service, and safety. Other responsibilities include relocation and move management.
• Administrative Support- Assisting sales, operations, staff members, agents, third parties, and the moving consumer. Work alongside other internal departments to arrange removal sales visits. Serving as a point of contact and assistance for clients as they prepare for their move. Track performance and adjust larger marketing strategies accordingly.
• Culture Leadership- Support company-wide and team enhancing events, celebrations, display of successes, victories and overall company fun.
   
• Equipment- On a regular basis, the trucks, tools, and materials required to accomplish movements should be properly maintained, examined, and cleaned. Inventory should be taken of all equipment and tools to make sure

• there is enough in stock to complete various tasks. The company trucks should be inspected twice a year in order to ensure the safety of workers and the customer’s belongings, as well as be able to meet the standards.

• Day-to-Day/General Responsibilities- Scheduling workload of moving crew, preparation and review of time sheets to break out time spent on each move. Coordinate special events and managing existing and future client removals and removal bookings. Contribute to the overall benefit of Pete’s Ultimate Movers, LLC by

• participating in meetings, office hours, team projects, corporate recruiting/orientation/training and aiding other businesses when necessary. Honor all deadlines and action plans. Foster long-term business growth and development.

Skills/Abilities:

• A qualified candidate for this role will exhibit the following:

• 3-5 years of previous experience as an Area Manager in the Moving industry. A proven integrator with the ability to improve the consistency, trainability, reproducibility, and reliability of existing activities, systems, and processes.
• Experience in leadership roles where assertive people management skills and proactive delegation capabilities were utilized.
• Proven history of a personal improvement focus with an always learning mentality, bringing outside knowledge into the organization on a regular basis.
• A positive attitude toward work and initiatives that is driven, passionate, and upbeat.
• Ability to work in a team setting towards a common goal. Can lift 70+ lbs consistently, without issue for being initiative to jump in the back of truck if company comes down to a no call no show workers/movers.
• In-depth understanding of a variety of business tasks and principles, such as customer service, customer relationship management, and solution provision etc.
• Exceptional customer service skills, including phone and in-person interactions.
• Thorough knowledge of the company and its products and processes.
• Knowledge of Petes Ultimate Movers rules and regulations.
• Knowledge of DOT and DOD regulations.
• Analytical aptitude for analyzing data and performance/operational metrics.
• Well versed with moving claim decrease to below of moving claims average and can challenge credit cards to a proper matter to win.
• Excellent inter-personal and negotiating skills.
• Outstanding organizational and leadership characteristics.
• Superior time management abilities. A realistic, proactive individual that does not leave things to the last minute.
• Ability to grow a management and sales team.
• An effective multi-tasker with a friendly and personable manner.
• Can go do In-Home estimate or visual moving estimate.
• Organizational and Computer expertise.
• Exceptional decision-making capacities.
   

  Job Type: Full-time

  We Offer at Pete’s Ultimate Movers: Compensation commensurate with experience and will have every benefit possible if you take responsibility and push company to grow and prosper.

  Pete’s Ultimate Movers provides equal opportunity to all qualified female and male.

  We maintain a drug-free workplace and perform pre-employment substance testing.

  Only shortlisted candidates will be contacted and advance to the next stage of the selection process.